Terms of Service Agreement

Welcome to FarmCloud!

These terms and conditions outline the rules and regulations for the use of the FarmCloud Service, located at https://farmcloud.synnefa.io

The following terminology applies to these Terms of Service Agreement:

Synnefa, Inc (“Synnefa”) provides a limited right to access the FarmCloud software (the “Service”) solely on the terms and conditions set forth in this Terms of Service (the “Agreement”) and on the condition that you (“Customer” or “you”) accept this Agreement as set forth below. By clicking the “accept” button you, (A) accept this Agreement and agree to be bound by its terms; and (B) represent and warrant that you are 18 years of age or older, and (ii) if you are agreeing on behalf of a corporation, governmental organization, or other legal entity, you have the right, power and authority to enter into this Agreement on behalf of such legal entity. If you do not agree to the terms of this Agreement, then Synnefa will not provide you with access to the Services.

By your acceptance, a binding contract is then formed between Synnefa and the company in accordance with the terms and conditions of this Agreement.

If you are entering into this Agreement on behalf of your company, the terms “you” and “your” in this Agreement means your company and all of its Authorized Users as defined below. If you are entering this Agreement on your own behalf, you agree that you are personally bound by this Agreement and in such case, the term “you” and “your” in this Agreement mean you, individually.

Services and Right to Access.

Subject to your compliance with this Agreement, including payment of applicable fees, and during the Term of this Agreement, Synnefa grants you a limited, non-exclusive, non-transferable, non-sub-licensable right to access, use, and permit Authorized Users to access the features and functions of the FarmCloud Service, a proprietary, commercially available, hosted software product and related documentation (the “Software”) via a web browser or mobile application or USSD application solely for your internal business purposes. “Authorized Users” means employees, contractors, agents, or other individuals authorized by Customer to access the Services pursuant to the terms and conditions of this Agreement. Synnefa hosts and retains physical control over the Software and only makes it available for access, and use by Customer and its Authorized Users (if applicable) over the Internet through a Web-browser, Mobile app and USSD Platform. Nothing in this Agreement obligates Synnefa to deliver or make available any copies of computer programs or code from the Software to you, whether in object code or source code form. Notwithstanding anything to the contrary, no license of intellectual property or software is granted (whether expressly or by implication) under this Agreement.
Synnefa reserves the right to discontinue, suspend, or modify its Services without notice or liability to any third party.
You may permit Authorized Users to access the features and functionality of the Services. As between Customer and its Authorized Users, Customer is responsible for the acts and omissions of the Authorized Users. Customer agrees to promptly notify Synnefa, upon awareness, in the event of a security breach or any unauthorized access.
To use portions of the Services, you and your Authorized Users must be registered and provide account information, including without limitation personal data and contact information. You are solely responsible for maintaining the confidentiality of account information and passwords. You and your Authorized Users agree not to share passwords or log in information. You agree to immediately notify Synnefa if you know or suspect that an account is being accessed or used without authorization. You are fully responsible for all usage and activity on your account or the accounts of any Authorized Users, regardless of whether the activities were undertaken by you, an Authorized User or a third party. Synnefa will not be liable for any loss or damage arising directly or indirectly from your failure to maintain the security of your account and password or for unauthorized access to your account.

Term of Agreement and Renewal.

Your right to use the Service and the term of this Agreement commence on the date you accept this Agreement and continues until your subscriptions granted pursuant to your registration and this Agreement have expired or been terminated or earlier, in the event of your breach of this Agreement (each term and renewal term, the “Term”).
Authorized User subscriptions purchased by Customer commence on the service effective date specified upon payment for the Services and continue for the subscription term selected during registration. Except as otherwise specified, all Authorized User subscriptions shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant subscription term.

Termination.

Synnefa may terminate this Agreement, effective upon written notice to Customer if Customer breaches this Agreement and such breach is incapable of cure or remains uncured fifteen (15) days following written notice by Synnefa of such breach.
Synnefa may terminate this Agreement without cause upon thirty (30) days advance written notice. Additionally, Synnefa may terminate this Agreement, effective immediately, if Customer files, or has filed against it, a petition for voluntary or involuntary bankruptcy or pursuant to any other insolvency law, makes or seeks to make a general assignment for the benefit of its creditors or applies for, or consents to, the appointment of a trustee, receiver, or custodian for a substantial part of its property.
A Billing Admin on the account may terminate this Agreement by logging into your FarmCloud account and submitting a cancellation request. Upon cancellation, your account will automatically be set to cancel at the end of your billing period. If you cannot login to your account, you may email support@synnefa.io. All fees are non-refundable, but you will not be charged after the effective date of your termination. Prepaid annual subscriptions may be terminated the same way, but there are no prorated refunds and cancellation is effective at the annual renewal date.
During the term of the agreement, you may download a copy of your content and reports at any time through the application as long as your subscription shall have this feature. If your subscription shall not have this feature, you will be required to upgrade your account to the package with this feature in order to download a copy of your content and reports before termination is effected. Upon request by you made within 30 days after the effective date of termination, Synnefa will make available to you for download a PDF of your written content (not including video or audio). After such 30-day period, we shall have no obligation to maintain or provide any of Your Data and shall thereafter, unless legally prohibited, delete all of your Data in our systems or otherwise in our possession or under our control.
You agree that Synnefa may downgrade, terminate or suspend your access to FarmCloud without prior notice and without liability if such termination or suspension is based on (a) Synnefa’s good faith belief that you have violated any of the terms and conditions of this Agreement, (b) one–hundred eighty (180) days of inactivity with respect to the Synnefa service or (c) nonpayment of any fees owed to Synnefa. If your account type is free, your account may be terminated upon sixty (60) days of inactivity.

Software Usage Rights and Restrictions; Service Levels.

You agree that the FarmCloud Service may be made available in free or paid versions at different levels, and that not all features and functionality of the FarmCloud service may be available in each version or level, which may be changed from time to time. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations. You shall not, shall not agree to, and shall not authorize or encourage any third party to:

1.1 use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by Synnefa;
1.2 use the Service for any fraudulent or inappropriate purpose;
1.3 attempt to decipher, decompile, hack, delete, augment, alter, disassemble or reverse engineer any of the software comprising or in any way used or downloaded from the Synnefa website.
1.4 resell, duplicate, make derivative works of, reproduce or exploit any part of the Service without the express written permission of Synnefa.
1.5 use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service.
1.6 rent, lease, distribute, or resell the Software, or use the Software for developing a competitive solution (or contract with a third party to do so), or remove or alter any of the logos, trademark, patent or copyright notices, confidentiality or proprietary legends or other notices or markings that are on or in the Software.
1.7publish any material on any Synnefa websites that contain sexually related text, photographs or other content, or content that is defamatory, obscene, indecent, threatening, abusive or hateful.

Synnefa shall: (i) provide its basic support for the Services to you at no additional charge, and/or upgraded support if purchased separately (provided by Synnefa or its certified consultants), (ii) use commercially reasonable efforts to make the Services available 99.9% of the time during each calendar month during the Term (the “Availability Commitment”), 24 hours a day, 7 days a week, except for: (a) planned downtime (which we shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday East African Time), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, pandemics, epidemics, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), Internet service provider failures or delays, or denial of service attacks. The Services will be “available” if the Services may be accessed by Customer and its Authorized Users over the Internet. The Services will not be considered “unavailable” due to failures of the Internet or the Customer’s network or due to any suspension of Services by Synnefa as permitted in this Agreement. If the total “availability” based on the foregoing is less than the Availability Commitment, and Customer provides written notice to Synnefa within ten (10) days of end of month, then Synnefa will provide a credit equal to one (1) day of the relevant Subscription Fee (the “Credit”). The total Credit will not exceed 30% of the applicable Subscription Fee for the relevant month. The foregoing sets forth Synnefa’s sole obligation and liability in connection with any service level failure.
We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of your Data. We shall not (a) disclose your Data except as compelled by law or as expressly permitted in writing by you, or (b) access your Data except to provide the Services, prevent or address service or technical problems, at your request in connection with customer support matters, or as otherwise provided herein.
If you integrate with Synnefa using our API, you must use efficient programming, which will not cause too many requests to be made in too short a period. We reserve the right to suspend your API connections, or suspend or terminate your Synnefa account.

Payment Terms.

Customer shall pay the subscription fee (“Subscription Fee”) for the Services selected during registration, on either a monthly or prepaid annual basis as selected by you during registration. ALL FEES ARE NON-REFUNDABLE. Additional Authorized User subscriptions may be added during the applicable Subscription Term at then-currently applicable rates, prorated for the remainder of the Subscription Term in effect at the time the additional Authorized User subscriptions are added, and the added subscriptions shall terminate on the same date as the pre-existing subscriptions.
Monthly Terms: If you select the month-to-month subscription during registration for the Services, your subscription renews automatically each month until terminated by you as outlined above.
Annual Terms: If you select the yearly subscription during registration, the Term shall be for a one (1) year period without the right to terminate for convenience during such 1-year minimum commitment. The annual subscription fee is non-refundable. Upon the anniversary of your one-year subscription, your subscription will automatically renew for subsequent one-year periods, unless you cancel your subscription with at least thirty (30) days written notice to Synnefa prior to renewal.
Credit Card Authorization. During registration, you will be required to designate a payment method and provide your credit card information. During the Term, all subscription fees will be charged automatically to the credit card on file, annually in advance for annual subscriptions, and monthly on the monthly anniversary of the date of registration for monthly subscriptions. You hereby authorize Synnefa to automatically charge your designated credit card for the Subscription Fees in advance as set forth in this Agreement and as selected during registration for the Synnefa Service without any further authorization from you. Customer acknowledges that the foregoing registration will remain in effect until Customer cancels such authorization by providing written notice to Synnefa at billing@synnefa.io. If your card cannot be charged, your access to Services may be suspended and you will need to update your card information in order to resume use. There will be no refunds or credits for partial months of service, upgrade/downgrade accounts, or for months unused with an open account.
Taxes. All Subscription Fees are exclusive of all taxes or duties imposed by governing authorities, including without limitation sales, use, excise, gross receipts and other taxes and fees. Customer agrees to be responsible for payment of such taxes arising from the payment of any Subscription Fees.
Fee Increases. Synnefa may at any time increase the Fees or institute new charges or fees, which will be effective for the following month in a monthly subscription or in for the subsequent 1-year renewal term for an annual subscription. Synnefa will provide you with notice of the increased fees prior to the renewal term. If you do not agree to any such fee changes, then you may cancel your subscription to the Service and stop using the Software prior to the commencement of the renewal subscription period for which the price change applies.
Disputed Charges. Customer must notify Synnefa in writing of any disputes regarding Fees within thirty (30) days after the date of the disputed charge, otherwise Customer is deemed to have agreed to the charges. If you have issued a dispute to your bank or credit card provider, we will be unable to issue a refund, as the bank or provider is the legal deciding party in that instance. However, if you cancel the dispute, then, we may issue a refund if deemed merited. Synnefa reserves the right to terminate the Agreement in the event of a disputed charge by Customer.

Affiliate Obligations; Use Restrictions.

If you are participating in Synnefa’s affiliate program as an affiliate (“Affiliate”), then the following terms apply in addition to the other obligations, representations, and warranties set forth in these Terms. Affiliate shall:

Not make any unauthorized representations or warranties about Synnefa or the FarmCloud services;
Comply with the usage restrictions in section 4.1 above;
Not engage, directly or indirectly, in any spamming activities or advertise FarmCloud’s Services on any coupon or discounting websites;
Not register for a FarmCloud account using one’s own affiliate link;
Not share or comment your affiliate link on Synnefa’s own sponsored posts and advertisements
Not run paid advertising to drive traffic to your link; and
Only place the Synnefa affiliate link on a site controlled by you.

Synnefa may terminate your status as an Affiliate at any time and in the event of Affiliate’s breach of any of the terms and restrictions set forth herein with or without notice to Affiliate. Upon termination, you will no longer be able to access your Synnefa affiliate link, will no longer receive affiliate commissions, and must immediately cease any use of the Synnefa name and logo and return any Confidential Information to Synnefa.
Synnefa has the option to buyout your status as an Affiliate by paying you the prior 12 months worth of commission payments in one lump sum. Synnefa will notify Affiliate if the buyout option will be taken. Once the payment for the buyout option is complete, no more commission payments from Synnefa will be made to you. This buyout clause can only be initiated by Synnefa.

Intellectual Property Rights and Data.

You acknowledge that Synnefa owns all rights, title and interest in and to the Service and the Software, including without limitation all intellectual property rights, and such rights are protected by U.S. and international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. Synnefa reserves all rights not expressly granted to you in this Agreement.
You retain all right, title and interest to any and all information or data provided, input or uploaded to FarmCloud by you, or by Synnefa or its certified consultants on your behalf (the “Data”). Synnefa may utilize data capture tools to compile and analyze certain transactional and performance data. You acknowledge that Synnefa retains all right, title and interest to such transactional and performance data related to use of the Software, and Synnefa may collect, use and disclose such transactional and performance data for its business purposes (including software use optimization and product marketing) provided that such use does not reveal any personally identifiable information.
Customer and Synnefa may agree to a separate statement of work for the development of custom documents, designs, computer programs, computer documentation and other tangible materials authored or prepared for you by Synnefa or its certified consultants (“Deliverables”). Synnefa will license such Deliverables to you, solely for your internal use during the Term of this Agreement. Synnefa retains ownership and may reuse any Deliverables, provided that such use does not reveal Your identity or Your Confidential Information.
Synnefa shall retain all right, title and interest in and to the Software, Services, the documentation for the Software, and all modifications and/or enhancements to the Software. If you provide enhancement requests, recommendations, or other feedback to Synnefa, you hereby grant Synnefa a worldwide, transferable, sub-licensable, irrevocable, perpetual license to use, distribute, and exploit such feedback as Synnefa sees fit, without restriction of any kind.
Notwithstanding anything to the contrary in this Agreement, Synnefa may utilize data capture tools and machine learning to compile and analyze your transactional and performance data and other uses of the Software and the Service, including but not limited to anonymized or de-identified and aggregated personal information (“Aggregated Data”). You acknowledge that Synnefa will own and retain all right, title and interest to such Aggregated Data. Synnefa may freely use Aggregated Data for any business purpose, including but not limited to: (a) maintaining, improving and/or analyzing the Software and the Service, including analytics and reporting, software optimization and product marketing; (b) complying with legal or contractual requirements; (c) making information regarding threats, vulnerabilities, malicious attacks, unwanted content and other networking issues available to its licensors and partners; and (d) developing, distributing and publishing measures and reports based on Aggregated Data.

Publicity

You agree that Synnefa can disclose the fact that you are a customer and identify you in customer lists or other marketing materials. During the Term of this Agreement, and unless otherwise set forth, you grant Synnefa the right to reference you, along with Your logo, in marketing materials and on Synnefa’s public website for publicity purposes.

Warranties and Liability

Synnefa represents, warrants, and covenants to Customer as follows: (i)Synnefa possesses all rights necessary to grant to Customer the rights set forth in this Agreement; (ii) the Software will perform substantially in accordance with the technical requirements documents that are generally provided by Synnefa in connection with the Software (“Documentation”); and (iii) the Services will be performed in a professional, workmanlike manner, with the degree of skill and care that is required by sound professional procedures and practices.
THE FARMCLOUD SERVICES ARE PROVIDED “AS IS.” SYNNEFA HEREBY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, NON-INTERFERENCE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE, DOCUMENTATION, DELIVERABLES AND OTHER MATERIALS AND/OR SERVICES. SYNNEFA DOES NOT WARRANT THAT OPERATION OF THE SOFTWARE IS ERROR-FREE OR THAT ITS OPERATION WILL BE UNINTERRUPTED. NO WARRANTY IS MADE BY SYNNEFA ON THE BASIS OF TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. SYNNEFA IS NOT RESPONSIBLE FOR THE OPERATION OF THE INTERNET, ANY HARDWARE, SOFTWARE, OR OTHER CONTENT PROVIDED BY THIRD PARTIES, DAMAGES THAT RESULT FROM DOWNLOADING ANY MATERIALS THROUGH THE SERVICES, OR THE FAILURE OF ANY NETWORKS USED IN CONNECTION WITH THE SERVICES.
IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR LOSS OF DATA OR LOSS PROFITS ARISING OUT OF THIS AGREEMENT OR THE USE OR INABILITY TO USE THE FARMCLOUD SERVICES. THE AGGREGATE LIABILITY OF EITHER PARTY TO THE OTHER WITH RESPECT TO THIS AGREEMENT IS LIMITED, TO THE EXTENT POSSIBLE UNDER APPLICABLE LAW, TO THE FEES COLLECTED BY SYNNEFA FROM YOU PURSUANT TO THIS AGREEMENT IN THE SIX MONTHS PRECEDING THE IMPOSITION OF LIABILITY. THE LIMITATIONS APPLY REGARDLESS OF THE FAILURE OF ANY OTHER REMEDY.

Indemnification

You agree to hold harmless, defend, and indemnify Synnefa, and its affiliates, officers, managers, members, agents, and employees (the “Indemnitees”) from and against any third party claim, suit, demand, and any damages, losses, or costs (including reasonable attorneys’ fees) arising from or in any way related to (i) your breach of this Agreement or your use of the Software, or (ii) your violation of any applicable law or regulation. Synnefa will provide you with written notice of such claim, suit or action that is subject to indemnification under this Agreement.

Governing Law

Unless prohibited by law, this agreement is made in accordance with and is governed and construed under the laws of the state of Delaware, without reference to such state’s conflicts of laws principles. In no event may this agreement be governed by the United Nations convention on contracts for the international sale of goods.
Any legal suit, action, or proceeding arising out of this Agreement shall be brought in the courts of the state of Delaware located in the city of Wilmington, county of New Castle, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such legal suit or proceeding.

Compliance with Laws and Control Disclaimer

Each party represents and warrants to the other party that it will comply with all laws, rules, or regulations applicable to such party’s activities in relation to this Agreement in all material respects.
Synnefa will not provide you with legal advice regarding compliance, data privacy or other relevant laws, rules or regulations in the jurisdictions in which you use the Software.
You understand that the Software may be configured and used in ways that do and do not comply with applicable laws and it is your sole responsibility to monitor its compliance and your Authorized Users’ compliance with all relevant laws.
You acknowledge that Synnefa exercises no control over your specific farm practices implemented using the Software or your decisions as to employment, promotion, advancement, termination, notification, or compensation of any employee or authorized user of the Software. Synnefa hereby expressly disclaims all liability arising from your decisions and from harmful data or code uploaded to the Software by you, your employees or contractors.

Entire Agreement and Amendments; Miscellaneous.

All notices, requests, consents, demands and other communication required under this Agreement shall be in writing and deemed to have been given when delivered by email with written confirmation of receipt, by hand, or on the third day after the date mailed, by certified or registered mail, return receipt requested.
This Agreement includes any schedules and exhibits attached hereto, and any executed Order Forms between you and Synnefa. Such documents encompass the entire Agreement between you and Synnefa with respect to the subject matter hereof and supersede all prior representations, agreements and understandings, written or oral.
Synnefa may, in its sole discretion, revise or modify this Agreement at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice to you, which may be given by any means including, but not limited to, posting on the Synnefa website, or by electronic or conventional mail, or by any other means by which Customer obtains notice thereof. Continued use of the Service after any such modifications to the Agreement shall constitute your agreement and consent to such changes. Unless explicitly stated otherwise, any new features that enhance or augment the current Service shall be subject to this Agreement.
Customer may not assign its rights or interest under this Agreement without the prior written consent of Synnefa. This Agreement is for the sole benefit of the parties to this Agreement and their respective permitted assigns.
If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
Customer’s payment obligations will survive termination of this Agreement.

Waiver

The failure of Synnefa to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. The Agreement constitutes the entire agreement between you and Synnefa and governs your use of the Service, superseding any prior agreements between you and Synnefa (including, but not limited to, any prior versions of this Terms of Service). If you have any questions regarding this Agreement or if you wish to discuss the terms and conditions contained herein please contact Synnefa.

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